I’m no certain who to mail this concept to…This can be the only e-mail I could discover. I felt that eighty five% from the agents Doing the job involving LGA and JFK amongst 8/9 and 8/ten were being really unfriendly. My husband and I were scheduled to fly from LGA to CMH 8/nine over the 6pm flight. Because of temperature it had been delayed and soon after sitting down within the Tarmac for more than two hrs was ultimately xld. Understandable. I will say the flt employees was really accommodating, friendly and enjoyable. However once we waited in line we were finally handed new boarding passes with very little stated by The person sporting a vest Having said that “supervisor”…he did say This can be the 1st and only choice (eight/ten at 815pm). We took it and stayed in the airport to discover about standby choices the subsequent early morning when gate agents returned. When the brokers returned (we if system had been awake 24 hrs at this stage) they amazed us by indicating that our alternate return was booked away from JFK not LGA…nice of SOMEONE to tell us this crucial detail!
I also would like to touch upon the superb service AA gives on the handicapped. I am eighty four many years old and now want wheelchair guidance to get close to in the airports. I was surprised and delighted in the assistance I obtained, in addition to for the attitudes in the individuals that assisted me Together with the wheelchair aid, and in addition the drivers with the handicap carts in Charlotte airport. They were all so helpful and really pleasant too.
When there was a couple of fifty percent hour to land I saw the flight attendant who observed us be guided to seat there, Mrs Fatima, she remenbered in the identical minute and I connect with him and he or she recurring that we really really should be there. Within this second he said “please, don´t stress, I´m not nervous any longer, this means you shouldn´t be fearful any longer”.
I planned to Enable you are aware of of An impressive young female you have working in your case at Dallas-Ft. Well worth airport. Her name is Nyanina Kong, and he or she goes by the name of Nina.
I used to be delayed on Monday feb 15th 2 times right before staying cancelled and bumped to Tuesday. Though I had been pissed off I comprehended. Then at ten:30pm I receive a textual content expressing my Tuesday flight was cancelled till Wednesday.
I had some particularly constructive tips to provide them with to stay away from this Later on, but was unable to determine contact with them.
To I don’t understand how Lots of individuals trying to get this settled. I was so discouraged and about to surrender
I needed to take a moment to connect with out the great customer service Connie Sanders with your Dallas Place of work gave my wife And that i in an incredibly tense predicament. Connie went higher than and outside of to make certain we were being looked after and her level of attention to fixing our difficulties crammed working day was amazing, she single handedly restored my faith in your Business and she warrants congratulations for that operate that she does.
Your client service Associates are below helpful. Following seeking to attend a scheduled for months teaching seminar our flight was canceled earning us struggling to show up at. The one thing offered by American Airlines ended up apologies and also a refund with the flight.
I have attempted reserving flights from Charlotte ,NC to Tobago. I am unable to ebook these flight on yours or US Airs Web-sites,nevertheless I am able to e-book them on Expedia and Travelocity. I didn’t wish to e book these with a second celebration.
Quite let down with AA. Throughout my vacation to NORFOLK from ALBUQUERQUE this time around on Armed service Orders – too many issues happened which i just can’t forget about and surprise why some procedures exist since they do. Starting off, my baggage was not tagged accurately coming out of Albuquerque and did not make the transfer connection in DFW to ORF – eight hour delay with bags getting to me, which had my uniforms for the following day. Yes I got my uniform in time, but only permitted for ~four several hours of sleep ahead of reporting for duty just after I drove to airport to obtain the bag. Not forgetting my DoD ID has become not in your system to allow for TSA pre-Look at…both of these conditions will not be an enormous deal and I can certainly forget these things without needing to make a remark…the return excursion back to ABQ is my purpose. On my return vacation, my strategy was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed a little more than just one hour triggering me to obtain a few fifteen moment window for my relationship flight in CHARLOTTE to PHOENIX. When I saw this restricted window, I made an effort to function with The shopper service clerk within the gate in NORFOLK to get anything finished (i.e. notify gate in CHARLOTTE that somebody on Military services ORDERS may be a minimal late and to hold gate to permit transfer – might have solved exactly what is about to occur)…due to the fact quarter-hour was in a few “30 moment window” allowance for something to get carried out and that I would have time to make my transfer – she wouldn't or couldn't do nearly anything for me.
On 7/19/2013 I flew as a result of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Worthy of airport. I had the worst encounter I've ever experienced with the American Airways Reps there and Once i identified as client service they were no help both. To start with, a single of the Reps despatched us to the incorrect gate; I had to question a representative where by our flight would be departing from simply because a gate selection was not on my boarding pass. We went to your gate instructed and were despatched to the wrong gate, considering that we had been at the wrong gate we didn't hear our departing flight information resulting in us to pass up our flight. We went to the counter asking for a standing of our flight due to the fact we had read nothing, just one AA attendant at the station wasn't ready to look anything up for the reason that she was typing or undertaking something else. I explained to her that it absolutely was important due to the fact we could overlook our flight. She didn’t treatment. Despite the fact that there was a protracted line of people waiting to talk to the sole AA rep available. I waited in line for so long as I could, I then noticed an AA agent strolling by and I ended her for help, she explained there was practically nothing she could do and sent us to another AA desk. We went to that desk and we had been informed our airplane was correct there outside getting navigate to these guys ready to consider off Which they would not let us over the airplane for the reason that if they known as the AA representatives within the plane and ask them to watch for us it helps make All people insane?
I up coming figured out that there was no Obligation Free of charge on board. Regardless of being told via the flight attendant that Responsibility Cost-free were discontinued eighteen months earlier, I are aware that we purchased items final March.
I've usually used continental airways and experienced improved to American but immediately after this incident I don’t Imagine ill at any time fly along with you men any longer a cockaroach on a airplain im positive Anyone on Fb would would like to no concerning this even the information extremely discustin and awful I believed airplains were being pest contal absolutely free.